Frequently Asked Questions

General Information | Gate and Ride Tickets | Transportation | Persons with Disabilities |
Working at the Fair  | Kids at the Fair | Competitions |
Entertainment | Concerts | eTIX

General Information

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Transportation

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Persons with Disabilties

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Working at the Fair

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Kids at the Fair

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Competitions

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Entertainment

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Concerts

  • How can I get concert tickets?
    Tickets will be on sale via the Internet from Sept. 4 through the date of the concert, unless it sells out beforehand. Once the Fair starts, tickets will also be available at the Dorton Arena box office on the North Side of Dorton Arena.

  • Do I need to purchase admission tickets in addition to the concert tickets?
    Yes, you do need to purchase gate admission tickets to get into the fairgrounds to get to Dorton Arena. However, we hope you come early and take some time to enjoy the State Fair in addition to the premium concerts we are offering. Please see the ticket page for advance sale options.

  • I need handicap-accessible concert seating. What do I do?
    There is not an option to buy handicap accessible seating on the web site. This is to prevent able-bodied persons from purchasing these tickets. If you need wheelchair accessible seating, please purchase tickets like anyone else online. When you arrive, go to the side of the building that your ticket says (North or South). When you come into Dorton, you and one guest will be moved to a wheelchair accessible area. There are four wheelchair accessible sections and each section holds 20 people. If the section does not fill up by the time the concert starts, a person may have two more people from his/her party join them in that section. If these four areas fill up, people will be taken around to the west side of Dorton and brought in on the floor. Handicap parking is at Gate 10 on Trinity Road.

  • Do I need tickets for my children?
    Toddlers 2 and under that will sit in your lap throughout the concert will not need a seat. All other children need tickets.

  • Can we get tickets through Ticketmaster?
    No. The N.C. State Fair only sells tickets through the State Fair Web site as administered through Etix and at the Dorton Arena box office during the Fair.

  • When do concert tickets go on sale?
    Concert tickets will go on sale Tuesday, Sept. 4 at 8 a.m. Online sales will continue until the show is sold out or the show is over. You will print your own ticket, which will have a barcode that will be scanned when you enter Dorton Arena.

  • Will I have a reserved seat or are tickets general admission? Can I choose where I want to sit?
    Tickets will have a designated assigned seat, but the ticket ordering system will not allow you to choose your seats. Seating will be distributed in a first-come, first-served manner, with the best seats being distributed first. You will see your seating assignment when you make your ticket order.

  • What types of credit cards are accepted?
    MasterCard and Visa are the only debit cards accepted.

  • How long will it take to get my tickets?
    It is instant because you print your own ticket.

  • Why is there a convenience fee?
    Etix charges a minimal fee for processing your order. (Fee ranges from 5% to 15%)

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eTix

FAQs from the Etix Web site (click here for more FAQS)

Q: I don't have a credit card. Can I still use your site?
A: We're sorry, but Etix.com tickets must be purchased with a MasterCard, Visa, American Express, or Discover credit or debit card.

Q: Why do I get an error message for "invalid credit card" when I try to purchase tickets?
A: There are several reasons why you may be getting an error. First, check again to make sure that all the information was filled in completely with no errors. The name needs to be keyed in EXACTLY as it is on your credit card. Also, the billing address must be the same as the one for your credit card. The credit card number must be entered with NO SPACES OR DASHES. If all this information is correct, then your card may be expired, or you may have insufficient funds for your purchase. If you are still having trouble, try contacting your bank.

Q: The screen says I did not complete the transaction in time?
A: You have 15 minutes to complete your transaction. If you get an error message and you feel you it has been less than 15 minutes, you may need to be sure that "cookies" are enabled on your browser. If you are using AOL, please refer to the AOL help section for how to do that within AOL. In Internet Explorer, you may enable cookies by: Click on "Tools" at the top; select "Internet Options"; click on the "Privacy" tab; click "Advanced"; check "Override automatic cookie handling"; then check "Always allow session cookies"; and then click Ok twice to get out of the menus.

Q: What if my printer jams, or I lose my tickets? Where is my Purchase Confirmation email?
A: As soon as you purchase tickets, an email receipt containing a link to your tickets is automatically sent to the email address you provided. If you need to reprint, follow this link to print your tickets again. You may reprint your tickets using this link as often as you wish, and there is no charge for doing so. If you have not received your confirmation email, please email Support, and we will resend it to you. Also, if your email client has a spam or junk folder, please be sure to check there for your confirmation email.

Q: What kind of printer, paper and ink do I use to print my tickets?
A: The tickets are meant to be printed using any normal inkjet or laser printer, and on normal 8.5" x 11" paper. Also, they do not have to be printed in color - black & white ink is acceptable.

Q: What happens if I make a copy of my ticket?
A: Each ticket contains a unique, two dimensional barcode that is scanned at the venue. The barcode will only be admitted to the venue on the first scan. After a barcode is scanned at the door, it immediately becomes invalid for any subsequent entries. If someone else has copied your ticket and is in your seat, it will have to be resolved by the venue, just as with traditional "hard" tickets.

Q: I don't have a printer. Can I still use your site?
A: Yes. You can still order your tickets on line and forward the purchase confirmation email that you will receive to any computer with a working printer, and print your tickets from there. Additionally, you can purchase tickets during regular operating hours (9AM - 6PM EST) at 919-782-5010 for some, but not all, of our venues. (An extra handling fee per order will apply.)

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Steve Troxler, Commissioner

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